At Herbmadz Rwanda Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, services, or any other business engagement.

1. Information We Collect

We collect various types of information, including:

• Personal Information: This includes your name, company name, contact details (phone number, email address), and business-related information when you engage in transactions or inquiries with us.
• Financial Information: Payment details, invoicing information, and other financial data needed for completing transactions.
• Website Usage Information: Information about how you interact with our website, such as your IP address, browsing behavior, and device type.
• Other Communications: Any correspondence or interaction you have with us via email, phone, or in person may be collected and recorded.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process orders and provide services: We use your information to fulfill your orders, manage deliveries, and provide customer support.
• To communicate with you: This includes responding to inquiries, sending product updates, order confirmations, or marketing communications (with your consent).
• For marketing and promotional purposes: With your permission, we may use your contact details to inform you about promotions, new products, or special offers.
• To improve our services: We analyze how customers interact with our website and services to enhance user experience and product offerings.
• To comply with legal obligations: We may use and store your data to comply with regulatory requirements or protect the legal rights of Herbmadz Rwanda Ltd.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in operating our business, such as delivery services, payment processors, or IT support.
• Legal Compliance: If required by law, we may disclose your information to government authorities or in response to legal requests, such as court orders or regulatory demands.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business deal.

4. Data Protection and Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. This includes physical, electronic, and procedural safeguards. However, no system is completely secure, and we cannot guarantee absolute security of your information.

5. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your information will be securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access your information: You can request details of the personal data we hold about you.
• Rectify inaccurate information: If you believe any of the information we hold is incorrect, you can request corrections.
• Withdraw consent: If you previously consented to receive marketing communications, you can opt out at any time.
• Request deletion: You can ask us to delete your personal data, subject to any legal obligations requiring retention.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device to collect information about how you use our site. You can adjust your browser settings to refuse cookies, though this may affect certain functionalities of the website.

8. Third-Party Links

Our website may contain links to external websites. Herbmadz Rwanda Ltd is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

Herbmadz Rwanda Ltd reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting on our website, and we will notify you of any significant updates.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please click the button below